FrazzleMail Support


FrazzleMail was discontinued on 7/10/2018.

If you purchased FrazzleMail and you need to reinstall it you can download it here.

If you get an error 553 5.7.1, or the message “sender address rejected, not owned by user” when trying to send out email through AOL Mail you can try adding to the end of your outgoing mail username.

To do this in FrazzleMail:

  1. Go into Parent Mode.
  2. Click the Accounts button, select the account and click Edit.
  3. Click on the Outgoing Email tab.
  4. In the Username field add to the end of the username. For example, if your username is john.smith change it to

If you placed your order between April 1st 2019 and August 1st 2021 you can view your purchase history from the Shopper Support page, otherwise please contact KAB Software.

Can't find an answer to your question?

If you can’t find the answer to your question on our website you can contact us for support.